Agency Accomplishments Report For 2016

To:  All Staff, Board of Directors and Stakeholders

From: Wesley D. Fair, Ph.D., Executive Director

RE:  Annual Report of Agency Accomplishments

In 1972 Shelter Care Inc. was established to provide comprehensive residential care and services to those youth struggling with emotional, behavioral or family adjustment type issues.  Since then, Shelter Care, Inc. has helped countless children, youth and families in Summit County and surrounding counties. Through our 44 year history, our mission continues to grow, as we have become a leading provider of residential treatment.  As an agency, we take pride in our accomplishments as we evolve and strive to best meet the needs of the children, youth and families in our community.

In FY 2016, Shelter Care, Inc. provided residential services to 646 youth.  Approximately 2500 youth and families were also served through non-residential services.  These numbers are reflective of the services provided through the Shelter Home Program, Safe Landing Youth Shelter for Boys and Girls, The Highlands Teen Pregnancy Shelter, Street Outreach Services and the Respite Care Program.

Over this time, Shelter Care, Inc. continues to maintain licensure through the Ohio Department of Job and Family Services and certification through the Ohio Department of Mental Health and Addiction Services. Shelter Care, Inc. has maintained accreditation through the Council on Accreditation.

Below are a list of some of the agency accomplishments for each program, as well as human resources and facility improvements.

Performance and quality improvement achievements:  

  • Agency income and contributions increased 9.6 percent from FY 15 to FY 16. The goal was to maintain financial viability of the agency by increasing income by 2 percent annually.
  • There were no grievances reported throughout the agency in FY 2016. The goal was to reduce the number of grievances by 10 percent annually and was exceeded.
  • 99 percent of all case files were in compliance with mandated requirements. Goal was a 90 percent compliance with quarterly case record reviews.
  • Shelter Care received recertification from the Ohio Department of Job and Family Services in May 2016 stating full compliance with documentation regarding case records and personnel files.

 

Shelter Home Program: 

  • Served 14 boys and 7 girls for a total of 4,941 bed days.
  • Maintained three homes for boys and one for girls, along with two planned respite homes.
  • Continued to provide quality in home care and a nurturing atmosphere by qualified sets of house parents.
  • Continued to provide individual and family counseling.
  • Provided Independent living skills groups for those youth over 14 years of age; equine therapy; Healthy Relationships/Healthy Boundaries; Cognitive Behavioral Therapy groups, Dialetical Behavioral Therapy groups and a summer social skills group for all youth.
  • Community service projects at the Haven of Rest, Safe Landing Boys, Myers Family Stables; community clean up programs through churches.
  • Served youth not only from Summit County, but also from Stark County Department of Job and Family Services.
  • Reunified four youth with family and two youth moved to residential programs.
  • Youth from the Shelter Home Program participated in the Outdoor Adventure High Ropes Course at Christian Children’s Home of Ohio.
  • 84 percent of youth in residence made progress toward their goals in counseling
  • For those youth over the age of 16, employment skills training was provided.
  • Went on hiking and fishing trips in the Metro Parks, bowling, Rubber Ducks games, McKinley Museum, the Akron Zoo, swimming at Munroe Falls Park, a day trip to Marblehead and many other excursions into the community.

Safe Landing Youth Shelter:

  • Served 229 boys and 275 girls through two crisis shelters, one for boys and one for girls, for a total of 4,001 bed days.
  • 94 percent of youth exited to a positive placement.
  • Over 95 percent of exit surveys completed by youth and parents indicated ratings of the program in the satisfied to very satisfied range. This exceeded the goal of over 90 percent of exit surveys completed by youth and parents will indicate satisfaction ratings of the program in the satisfied to very satisfied range.
  • 1230 individual and family counseling sessions were provided to residential youth.
  • Approximately 750 psycho-educational group activities were conducted.
  • Continued to provide a safe, clean and nurturing environment for youth, provided by competent residential care staff.
  • Provided services to Summit County Juvenile Court through the Juvenile Detention Alternatives Iniatitive program and served 217 youth.
  • Continued services to Medina County and Stark County.
  • Provided 115 drop-in counseling sessions.
  • Maintained two crisis phone lines and provided 1687 crisis calls.
  • Continued to provide educational services through Akron Public Schools’ Project RISE.
  • Took youth on field trips to the Akron Art Museum, Great Lakes Science Center, Rubber Ducks baseball games, etc.

The Highlands Teen Pregnancy Shelter:

  • Served 14 pregnant teens and 12 healthy babies.
  • Continued to provide a safe, nurturing and structured environment for pregnant and parenting teens and their infants.
  • Entered into contracts with Mahoning County Children Services and Tuscarawas County Children Services.
  • Provided weekly Independent Living skills, parenting skills, and Employment Training classes.
  • 75 percent of pregnant and/or parenting youth attended school compared with the national average of 30 percent who actively attended.
  • 100 percent of infants born were at a healthy birth weight.
  • 100 percent of pregnant and/or parenting youth secured safe and stable housing.
  • 100 percent have not had a subsequent pregnancy within twelve months.
  • 100 percent of infants attended well-baby checks, received immunizations and reported good physical health.
  • 100 percent secured supportive resources in the community including those by Pregnancy Care, AMHA, WIC, etc.
  • Continue to provide aftercare services to teen mothers after leaving the shelter.
  • Held the annual reunion picnic for current and former residents and their children.

Street Outreach Services:

  • Maintained a drop in center in central Akron, near the campus of The University of Akron
  • Provided 63 survival backpacks for homeless youth on the streets
  • Distributed 135 hygiene kits through the drop in center
  • Provided intensive case management services to over 100 homeless youth
  • 821 hot meals were provided for homeless youth at the drop in center
  • 571 bus passes were distributed
  • 261 clothing outfits were given to homeless youth for job interviews
  • Participated in Project Homeless Connect
  • 110 presentations were given at area middle and high schools reaching 2668 youth
  • 5800 street cards were distributed throughout the area
  • Received an increase in federal funding through the United States Department of Health and Human Services Street Outreach Services grant

 

Respite Program:

  • Served 95 boys and girls in two respite homes.
  • Provided transportation to school, counseling and school events.
  • Provided healthy activities for youth in residence including the McKinley Museum and the Akron Zoo.
  • Provided safe, clean environments for every youth as they transition from their home to respite.

 

Facilities:

  • Received funding from The Margaret Clark Morgan Foundation to maintain the drop in center.
  • Continued outstanding care and maintenance of the outside of all facilities by updating appliances, spreading mulch, planting bushes and flowers and maintaining yard work.
  • 100 percent of health and safety inspections including annual fire inspections and bimonthly fire and safety drills were conducted.
  • Received funding through the Ohio Development Services Agency, Capital Funds to End Homelessness for shelter renovations that included: replacing the fire escape, replacing the roof and renovating the kitchen at boys’ Safe Landing; along with replacing the carpeting and renovating the bathrooms at girls’ Safe Landing.
  • Replaced washers and dryers at Safe Landing Youth Shelters and a dishwasher and a furnace in the Shelter Home program.

 

Human Resources:

  • Shelter Care, Inc. continued to provide health insurance for full-time staff with a 10 percent match required.
  • Offered Health Care Flexible Spending Accounts for those youth participating in the health insurance program.
  • Continued to provide five percent match for all employees who participate in the 403(b) program.
  • Staff satisfaction surveys showed a 90 percent overall satisfaction rate.
  • At the end of FY 2016, 83 staff were employed throughout the agency.
  • Shelter Care, Inc. provided 14 trainings for staff, as well as funding for continued education training for professional staff.
  • Honored Rich Schweitzer, Safe Landing Girls, for his 32 years of service at the Shelter Care, Inc. Board of Directors Christmas Breakfast.
  • 18 percent staff turnover rate for full-time and part-time positions. Goal is a less than 20 percent staff turnover.

Development

  • Shelter Care continues to reach out to individuals in the community for private donations and in fiscal year 2016 began hosting fundraising events to provide information regarding the services and the financial needs in Shelter Care.
  • Shelter Care created informational and testimonial videos to be used at fundraising events.
  • Produced bimonthly newsletters
  • Hired a development consultant to assist in developing a fundraising strategic plan, major gift initiatives and event planning
  • Researched fundraising database software and made the decision to purchase Bloomerang
  • Shelter Care was awarded grants from the following foundations:

o   The GAR Foundation for operating expenses for Safe Landing Youth Shelter

o   Northern Ohio Golf Charities for a minivan for Street Outreach Services

o   Margaret Clark Morgan for the Street Outreach Services staff

o   Witan provided a refrigerator, furniture for the counseling room and kitchen supplies at Safe Landing

o   The Hillier Family Foundation for Street Outreach Services

o   The Millennium Fund for recreational activities for the respite program

o   The Metro Assist Group provided bus passes

o   The Tallmadge Foundation for celebrations at The Highlands Teen Pregnancy Shelter

o   Akron Community Foundation for group activities at Safe Landing Youth Shelter for girls

o   The Corbin Foundation for Street Outreach Services

o   Tuscora Park Health and Wellness for healthy activities

o   The Kenneth Calhoun Foundation for activities

o   The Kiwanis Club of Akron for Safe Landing activities