Agency Accomplishments Report For 2017

To: All Staff, Board of Directors and Stakeholders

From: Wesley D. Fair, Ph.D., Executive Director

RE: Annual Report of Agency Accomplishments

In 1972 Shelter Care Inc. was established to provide comprehensive residential care and services to those youth struggling with emotional, behavioral or family adjustment type issues. Since then, Shelter Care, Inc. has helped countless children, youth and families in Summit County and surrounding counties. Through our 44 year history, our mission continues to grow, as we have become a leading provider of residential treatment. As an agency, we take pride in our accomplishments as we evolve and strive to best meet the needs of the children, youth and families in our community.
In FY 2017, Shelter Care, Inc. provided residential services to 591 youth. Approximately 2500 youth and families were also served through non-residential services. These numbers are reflective of the services provided through the Shelter Home Program, Safe Landing Youth Shelter for Boys and Girls, The Highlands Teen Pregnancy Shelter, Street Outreach Services and the Respite Care Program.
Over this time, Shelter Care, Inc. continues to maintain licensure through the Ohio Department of Job and Family Services and certification through the Ohio Department of Mental Health and Addiction Services. Shelter Care, Inc. has maintained accreditation through the Council on Accreditation.
Below are a list of some of the agency accomplishments for each program, as well as human resources and facility improvements.

Performance and quality improvement achievements:
• Agency income and contributions increased slightly from FY 16 to FY 17. The goal was to maintain financial viability of the agency by increasing income by 2 percent annually.
• Donations to the agency were up 42 percent.
• There were no grievances reported throughout the agency in FY 2016. The goal was to reduce the number of grievances by 10 percent annually and this was exceeded.
• 99 percent of all case files were in compliance with mandated requirements. Goal was a 90 percent compliance with quarterly case record reviews.

Shelter Home Program:
• Served 16 boys and 5 girls for a total of 4,660 bed days.
• Maintained three homes for boys and one for girls, along with two planned respite homes.
• Continued to provide quality in home care and a nurturing atmosphere by qualified sets of house parents.
• Continued to provide individual and family counseling.
• Provided Independent living skills groups for those youth over 14 years of age; Healthy Relationships/Healthy Boundaries; Your own Uniqueness Group (Trauma group); Cognitive Behavioral Therapy groups, Dialectical Behavioral Therapy groups and a summer social skills group for all youth.
• Community service projects at the Haven of Rest, Safe Landing Boys, Myers Family Stables; community clean up programs through churches.
• Served youth not only from Summit County, but also from Stark County Department of Job and Family Services.
• Eight youth completed their treatment: four youth were reunified with family, one youth moved to a residential program, one youth entered a foster home, another youth moved to an adoptive home, and one youth moved to independent living.
• Youth from the Shelter Home Program participated in the Outdoor Adventure High Ropes Course at Christian Children’s Home of Ohio.
• 86 percent of youth in residence made progress toward their goals in counseling
• For those youth over the age of 16, employment skills training was provided.
• Went on hiking and fishing trips in the Metro Parks, bowling, Rubber Ducks games, McKinley Museum, the Akron Zoo, swimming at Munroe Falls Park, a day trip to Marblehead and many other excursions into the community.
Safe Landing Youth Shelter:
• Served 240 boys and 221 girls through two crisis shelters, one for boys and one for girls, for a total of 3,336 days.
• 94 percent of youth exited to a positive placement.
• Over 95 percent of exit surveys completed by youth and parents indicated ratings of the program in the satisfied to very satisfied range. This exceeded the goal of over 90 percent of exit surveys completed by youth and parents will indicate satisfaction ratings of the program in the satisfied to very satisfied range.
992 individual and family counseling sessions were provided to residential youth.
• Approximately 1450 psycho-educational group activities were conducted.
• Continued to provide a safe, clean and nurturing environment for youth, provided by competent residential care staff.
• Provided services to Summit County Juvenile Court through the Juvenile Detention Alternatives Initiative program and served 207 youth.
• Continued services to Medina County and Stark County.
• Provided 91 drop-in counseling sessions.
• Maintained two crisis phone lines and provided 1458 crisis calls.
• Received notification from the United States Department of Health and Human Services, Administration for Children, Youth and Family that the Basic Center Grant was awarded to Safe Landing Youth Shelter for the next three years.
• Continued to provide educational services through Akron Public Schools’ Project RISE.
• Took youth on field trips to the Akron Art Museum, Great Lakes Science Center, Rubber Ducks baseball games, etc.
The Highlands Teen Pregnancy Shelter:
• Served 19 pregnant teens and 12 healthy babies.
• Continued to provide a safe, nurturing and structured environment for pregnant and parenting teens and their infants.
• Maintained contracts with Mahoning County Children Services, Stark County Job and Family Services, and Medina County Job and      Family Services.
• Provided weekly Independent Living skills, parenting skills, and Employment Training classes.
• 89 percent of pregnant and/or parenting youth attended school compared with the national average of 30 percent who actively attended.
• 100 percent of infants born were at a healthy birth weight.
• 100 percent of pregnant and/or parenting youth secured safe and stable housing.
• 95 percent have not had a subsequent pregnancy within twelve months.
• 100 percent of infants attended well-baby checks, received immunizations and reported good physical health.
• 100 percent secured supportive resources in the community including those by Job & Family Services, AMHA, WIC, etc.
• Continued to provide aftercare services to teen mothers after leaving the shelter.
• Provided Safe Sleep education to all residents and free Pack ‘n Plays to those needing a safe sleep environment for their baby upon departure
• Provided new and gently used baby clothing for residents in need.
• Provided educational and recreational outings, including swimming, yoga, Akron Zoo, Amish country and other local places of interest.
Street Outreach Services:
• Maintained a drop in center in central Akron, near the campus of The University of Akron
• Provided 52 survival backpacks for homeless youth on the streets
• Distributed 508 hygiene kits through the drop in center
• Provided intensive case management services to 150 homeless youth
• 1300 hot meals were provided for homeless youth at the drop in center
• 490 bus passes were distributed
• 519 clothing outfits were given to homeless youth for job interviews
• 55 presentations were given at area middle and high schools reaching 1745 youth
• 4254 street cards were distributed throughout the area

Respite Program:
• Served 80 boys and girls in two respite homes.
• Provided transportation to school, counseling and school events.
• Provided healthy activities for youth in residence including the McKinley Museum and the Akron Zoo.
• Provided safe, clean environments for every youth as they transition from their home to respite.

Facilities:
• Continued outstanding care and maintenance of the outside of all facilities by updating appliances, spreading mulch, planting bushes and flowers and maintaining yard work.
• 100 percent of health and safety inspections including annual fire inspections and bimonthly fire and safety drills were conducted.
• Shelter renovations were completed using funds received through the Ohio Development Services Agency, Capital Funds to End Homelessness that included: replacing the fire escape, replacing the roof and renovating the kitchen at boys’ Safe Landing; along with replacing the carpeting and renovating the bathrooms at girls’ Safe Landing.
• Replaced washers and dryers at Safe Landing Youth Shelters and a dishwasher and a furnace in the Shelter Home program.
• Replaced carpeting in the girls’ shelter homes and a boy’s shelter home.

Human Resources:
• Shelter Care, Inc. continued to provide health insurance for full-time staff with a 10 percent match required.
• Offered Health Care Flexible Spending Accounts for those staff participating in the health insurance program.
• Continued to provide five percent match for all employees who participate in the 403(b) program.
• Staff satisfaction surveys showed a 93 percent overall satisfaction rate.
• At the end of FY 2017, 75 staff were employed throughout the agency.
• Shelter Care, Inc. provided 12 trainings for staff, as well as funding for continued education training for professional staff.
• Honored Administrative Supervisors, Lynn Smith, Safe Landing Girls, and Dawn Swanson, Safe Landing Boys, for their years of service at the Shelter Care, Inc. Board of Directors Christmas Breakfast.
• 18 percent staff turnover rate for full-time and part-time positions. Goal is a less than 20 percent staff turnover.
Development
• Produced bimonthly newsletters
• Continued the contract with a development consultant to assist in developing a fundraising strategic plan, major gift initiatives and event planning
• Purchased Bloomerang, donor database software
• Shelter Care was awarded grants from the following foundations:
o Northern Ohio Golf Charities for a minivan for Street Outreach Services
o Corbin Foundation for Street Outreach Services
o The Hillier Family Foundation for SOS to increase staff hours
o The Dalton Foundation for the upgrade and installation of the new computer and cyber security system
o Boggess Memorial Foundation for The Highlands storage shed
o The Ritchie Memorial Foundation for carpeting for two planned respite homes
o The Welty Foundation for flooring and furniture for shelter homes
o Akron Community Foundation – Robertson Fund – Health and Wellness programming
o Margaret Clark Morgan Foundation for SOS program
o Akron Community Foundation – Women’s Endowment Fund for “Tending to Teens”
o The GAR Foundation for shelter home capital improvements
o Akron Community Foundation for respite program recreational activities
o Akron Community Foundation – Ronald L. Stiles Fund – donation for capital improvements to the shelter homes